Margins or revenue: which matters more?

Asked by Dave Emery

Q: If you had to choose only between expanding gross margins or gross revenue, which one would you choose?

Always top line, always. There's the only thing that matters. The ultimate measure is the customer. But the next best thing you have is the customer's purchase. You want to maximize the number of customers, and you want to maximize their satisfaction, and if you do that, then you will get good top-line revenue. Then, if you manage your house well, then you do so at a margin, at a good margin. But nothing matters more than getting as many happy customers as you can get. The creation of the customer is the purpose of the firm.

We didn't get an update on the 2.5 billion actives, but we do get that once a year, unfortunately, no faster than that. We don't get an update on subscriptions either. Maybe, again, if I were to appeal to John, it's give us more data. I know he's an engineer. He knows the value of numbers. But the data that's given to us is out of a mountain of data that Apple has. We're getting a couple of crumbs. And they're chosen carefully. And I think the reason they've chosen to tell us these things is because they're saying that's what they think matters, and we should also probably keep an eye on these things. And that's all I did with Active Devices.

You got to keep an eye on this. Measure the firm accordingly. It just so happens to be the old adage from Deming that the value of the firm equals this. I don't know if Apple believes that, but they do tell us these numbers, and that seems to be what they measure themselves by.

This was one of the questions asked by the participants in Asymco's May 2026 Office Hours live Q&A sessions, open to Asymco One subscribers.

See also: May 2026 Office Hours