Is Apple Pivoting?
No.
After the flurry of new product launches this week, I've read a few comments suggesting that this is a new strategy for Apple, or a pivot of sorts. The premise is that the 17e and the MacBook Neo are new low-end products that are intending to compete in markets that have been either uninteresting or unattractive to Apple in the past. Thus the company is now turning to either addressing affordability, memory costs or competitive pressures.
The flaw with this argument is that there is an assumption that Apple segments its markets by price. The bigger assumption is that *all* markets are segmented by price. This is naive in the narrow and broad sense. If you ask me, any marketer that segments by price is not very good at their job.
Remember, when you segment, you are making an explicit causal statement describing a purchase decision. In other words you are specifying the reason people buy a product. Price segmentation suggests that the reason for any purchase is that it reflects what the buyer can afford. Rich people buy expensive versions of a product and poor people buy cheap versions of the same product. The problem is that I've known many poor people who buy expensive things (actually most luxury brands sell to the less affluent) and many rich people buy cheap things (shunning conspicuity). The correlation is poor and the causation is actually nonexistent. Most importantly, you are missing the ability to create any new products because "new" simply implies higher or lower price.
In the case of technology products, performance is also a factor. Here again, there might or might not be correlation between performance and price and customer income/net worth. Many people of means buy low performance products and many who are constrained financially will pay for performance. For instance, a non-wealthy aspiring YouTube influencer may very well purchase a high performance computer for video editing. And a millionaire pensioner could well opt for a MacBook Neo to communicate with grandchildren.
So what is causation for technology, or, for that matter, any product or service? The answer that comes closest is the "job-to-be-done". What outcome is desired and circumstances are present when a purchase decision is made? What are the forces pulling and pushing the decider? It might be tempting to generalize and say that the young are poor but it would be wrong to generalize that they don't demand performance.
So what does this mean for Apple's portfolio?
First, knowing a bit of history tells us that Apple has always considered all people to be its customers.
Not the rich or poor, not the old or young and not the demanding and undemanding and not those in one country and not another. Rather than these facile distinctions, what it has insisted on is that it did not want to deliver crummy products. It has insisted that it could not deliver a good MacOS experience with the components that go into a "chromebook" or "netbook" type of terminal computer. As the definition of "quality" of performance shifts, the boundary of what is good enough moves too.
Second, the experience it insists on can be gated by the cost of the product. A case in point is the Apple Vision Pro. Today, delivering an acceptable spatial computing experience leads to an expensive headset. Does that mean it's a failure if volumes are low? No, it may suggest that it's too early or that emergent applications require more developer attention.
Third, it insists on profitability and shuns "loss leaders". This insistence came from Jobs but it makes fundamental sense because without profitability you don't have the signal that you are doing the right thing. By accepting a price, customers are signaling that you are doing something worthwhile. By underpricing and getting wide adoption you have no idea if there is value created.
My observation of the Neo is that it's a watershed product which finally allows a mobile processor and the tight integration of mobile (read: super efficient in cost and power) chipsets and integration to serve as good enough MacOS/laptop foundations. I suspect that the entire logic board of the Neo is barely the size of that of an iPhone, allowing it to almost disappear inside the case. Having that density of power be enough to do 80% or what all laptops are hired to do is astonishing.
Some say that it's nothing more than an iPad. I'd take that as a compliment. iPads are very clever and sublime. The price of the Neo is below some iPads and even more astonishing is that a Neo is less than half the price of some iPhones. The decoupling of size, price and performance is complete. There is no longer a distinction between mobile and non-mobile computing. Products are now defined strictly by jobs they are hired to do.
The signal here is that there is an Apple product for many jobs and few jobs exist for which there isn't an Apple product. That is far more profound a situation than a price band extension.
What has really happened is that, due to its investment in Silicon, Apple has expanded the job space it can be hired for. It will ultimately lead to the ability to serve more than 2 billion customers with at least 3.5 billion devices. And that is not a hard limit. It's just what can be foreseen today.





















